Shipping & Returns

What is your return policy?

If you are not satisfied with your order, please contact us and you may return it to us in the original packaging within 30 days of receiving of your order. Items must be unopened and unused to receive a refund. Unfortunately, we cannot refund shipping costs unless the error is made by Cajun Wholesale.

  

How do I determine the shipping costs?

To determine the shipping costs for your order, proceed to check-out, submit your billing and shipping information and you will see the shipping options before proceeding to payment. Shipping charges are calculated by UPS software and based on weight and destination. 

For orders being shipped to Hawaii or Alaska, please contact us so we can provide cheaper shipping options through the Postal Service. 

 

*Note: UPS does not deliver to Post Office Boxes or to the Post Office. 

**We do not offer international shipping at this time. We ship ONLY within the U.S.**

 

When will I receive my package?

We ship packages Monday-Friday, excluding holidays. We strive to ship all orders within 1-3 business days, often sending out orders placed the same day. Please anticipate to receive your package within 5-7 business days with Ground Shipping, all though most orders are received sooner.

If you need your order sooner, we offer expedited shipping: 3-Day Select, 2-Day Select, & Overnight Air. Please note that UPS does not ship on Saturdays unless otherwise requested, at an additional fee. Please contact us if you request Saturday delivery.

 

What if my package is damaged in transit?

We take extra precaution in ensuring your packaged arrives in good condition. In the event that your package is damaged, please contact us at 1-800-533-6923 and we will send a replacement at no additional charge. We strive to accommodate your concerns as quickly as possible.

 

Do you ship to Alaska and Hawaii?

Yes, we do ship to Alaska and Hawaii. We suggest using the USPS Priority Mail Flat Rate options in shipping to Alaska and Hawaii, as it is much cheaper and much faster than UPS Ground. For reduced shipping rates using the Postal Service, please contact a Cajun Wholesale representative by e-mail or call us at 1-800-533-6923.

 

Do you ship to APO boxes?

We do ship to APO addresses. APO shipments usually take 4-6 weeks delivery time. Unfortunately, USPS does not provide real-time tracking information with APO shipments.


 

 

Ordering/Customer Accounts

How do I create an account?

To create an online account with Cajun Wholesale, click on "My Account" on the navigation menu at the top of the screen. Then click on "Create a customer account" and fill out the requested form. Your log-in information will be your e-mail address and the password you chose.

 

How do I log in to my account?

Click on "My Account" on the Navigation Menu at the top of the screen and enter the e-mail address and password associated with your account.

 

What if I forgot my password?

If you cannot remember your password, click "My Account" on the navigation menu at the top of the screen. Click on "Forgot Your Password?" and enter your e-mail address to retrieve your password. We will send your password to the e-mail address associated with your account.

 

How do I set up a wholesale account?

Our website shows retail prices only. If you are interested in purchasing wholesale with us, please contact a Cajun Wholesale representative:

Phone: 337-898-3977 or Toll Free 1-800-533-6923
Fax: 337-898-3957
E-mail: Cajun Wholesale
Mail: PO Box 160, Maurice, LA 70555

**To set up a wholesale account, we will need a copy of your Tax ID for your business. Please have your Tax ID ready to fax when inquiring about purchasing wholesale. Once we receive your Tax ID, we will send you a wholesale price list of all the products we offer.

 

How do I add an item to my cart?

To add an item to your cart, click the "Add To Cart" icon underneath the item or click on that item, enter quantity, and then click on "Add To Cart."

 

How do I change the quantity of an item in my cart?

If you click "Add to cart" without clicking on an item, you must enter the quantity desired and click "Update" to update the quantity. If you click on the item, you are given the option to enter the quantity desired.

 

How do I delete an item in my cart?

To delete an item, click on the trash bin icon next to the quantity or update the quantity to 0.

 

Is my credit card information secure?

We take seriously the issue of protecting your personal information. To ensure safety & confidentiality, we utilize SSL technology, the industry standard for transferring sensitive information over the Internet. This means our secure server software encrypts all of your personal information including your name, address, and credit card information so that it cannot be read while being transmitted.

 

Order Status

After you have submitted an order, we will send you an e-mail confirmation. Once your order is packed and shipped, you will receive your tracking number.

 

Back-Ordered Products

If an item is out of stock, we will contact you via e-mail or phone asking if you would like to wait for that item or cancel it. Back-ordered items generally arrive at our warehouse within two weeks.

 

Payment Methods

We accept Visa, Mastercard, Discover, and PayPal.

 


 

Privacy Policy

We are committed to protecting the privacy of our customers and we will not share, trade, or sell customer account information. That is our commitment to you. If you no longer wish to be registered with Cajun Wholesale, please e-mail us to delete your account.