Shipping & Returns

What is your return policy?

If you are not satisfied with your order, please contact us and you may return it to us in the original packaging within 30 days of receiving of your order. Items must be unopened and unused to receive a refund. Unfortunately, we cannot refund shipping costs unless the error is made by Cajun Wholesale.

  

How do I determine the shipping costs?

To determine the shipping costs for your order, proceed to check-out, submit your billing and shipping information and you will see the shipping options before proceeding to payment. Shipping charges are calculated by UPS software and based on weight and destination. 

For orders being shipped to Hawaii or Alaska, please contact us so we can provide cheaper shipping options through the Postal Service. 

 

*Note: UPS does not deliver to Post Office Boxes or to the Post Office. 

**We do not offer international shipping at this time.

 

When will I receive my package?

We ship packages Monday-Friday, excluding holidays. We strive to ship all orders within 1-3 business days, often sending out orders placed the same day. Please anticipate to receive your package within 5-7 business days with Ground Shipping, all though most orders are received sooner.

If you need your order sooner, we offer expedited shipping: 3-Day Select, 2-Day Select, & Overnight Air. Please note that UPS does not ship on Saturdays unless otherwise requested, at an additional fee. Please contact us if you request Saturday delivery.

 

What if my package is damaged in transit?

We take extra precaution in ensuring your packaged arrives in good condition. In the event that your package is damaged, please contact us at 1-800-533-6923 and we will send a replacement at no additional charge. We strive to accommodate your concerns as quickly as possible.

 

Do you ship to Alaska and Hawaii?

Yes, we do ship to Alaska and Hawaii. We suggest using the USPS Priority Mail Flat Rate options in shipping to Alaska and Hawaii, as it is much cheaper and much faster than UPS Ground. For reduced shipping rates using the Postal Service, please contact a Cajun Wholesale representative by e-mail or call us at 1-800-533-6923.

 

Do you ship to APO boxes?

We do ship to APO addresses. APO shipments usually take 4-6 weeks delivery time. Unfortunately, USPS does not provide real-time tracking information with APO shipments.